LOADING THE DEPARTMENT
LOADING THE DEPARTMENT
Legal / 03
A 7 day window on any membership while the benefits are untouched, nothing charged for special access unless a club says yes, a full refund on a crew fee until the club is created, and approved refunds back on your original payment method within 5 to 7 business days.
Octane Department® is a registered trademark in India.
Octane Department sells digital access to a private motoring community. Everything you can pay for is a one-time payment, taken in Indian rupees or US dollars depending on your billing country. Payments in UAE dirhams open later. The seller is IM Integrated-Minerals LLP, India, whichever currency you pay in. Prices in Indian rupees include GST at 18 percent. Prices in other currencies include local taxes where they are required. The amount you see is the amount you pay, and it is the amount we refund, in the currency you paid in.
| What | Price | What it gives you | How long |
|---|---|---|---|
| Octane+ membership | ₹999 founding price, ₹2,999 from 26 December | Your first club founded, included once; up to five machines, as many clubs as you like, member discovery and messaging, priority on drives | 365 days from payment |
| Octane Black membership | ₹4,999 founding price, ₹14,999 from 26 December | Everything in Octane+, unlimited messaging and invitations, the Black number, Black experiences and priority, the member kit when it ships | 365 days from payment |
| Crew club founding fee | Octane+ includes founding one club, once. After that the founding fee is ₹2,999, or ₹4,999 for a further club inside thirty days. Black includes three clubs, then ₹1,999 each. Any fee is shown before you pay. | The right to create and run one club: its page, rules, roster and drives | One time, no expiry |
| Black special access | ₹4,999 | A seat in a club whose ownership rule you do not meet, once that club has approved your request | For as long as you hold the seat |
Scroll the table sideways for every column.
Founding prices are available until 25 December 2026. A founding price is kept on renewal only while the membership is continuous: renewed before the year ends or within the 7 days of grace after it. A coupon or invitation code is applied to the price payable on the day, and only one code can be used on a payment.
Nothing renews automatically
No payment sets up a recurring mandate. We never charge your card or UPI id again on our own. When a membership year ends, it ends, and you decide whether to pay for another one. There is no subscription to cancel and no cancellation fee.
Access is granted immediately. As soon as Razorpay confirms the payment, your membership goes active and everything it includes opens up; a Black member is assigned their Black number at the same moment. This is usually within seconds and always within a few minutes.
This matters for refunds: because delivery is instant and digital, the clock on the refund window starts at the moment of payment, not at some later delivery date. Details are in Service Delivery.
If the membership is not what you expected, ask for your money back within 7 days of the payment and we refund the full amount you paid, after any coupon. No arguments, no restocking fee, no partial deduction.
One fair condition: the member benefits must be unused. Once you have founded your included club or used a member benefit, the membership is not refundable. We treat the pass as used once you have done any of these:
A Black member can ask for a seat in a club whose ownership rule they do not meet. Nothing is charged for asking. The club decides; if it says no, there is nothing to refund because nothing was paid. If it says yes, the fee is payable, and the seat opens when the payment is confirmed.
Once paid, the fee follows the membership rule above: refundable in full within 7 days if you have not used the club, and not refundable after that. Leaving the club later does not bring the fee back.
The founding fee is fully refundable for as long as your club has not been created. Change your mind between paying and the club going live, tell us, and you get all of it back.
You also get a full refund if we decline your club, or if we cannot create it for a reason on our side.
Once the club page is live, the fee is not refundable. At that point the thing you bought exists: the club is created, it is listed, members can apply to it and you are running it. Closing your club later does not bring the fee back, and the fee does not transfer to a different club or to another member.
If we archive your club for our own reasons rather than for something you did, we refund the founding fee in full.
A business on Octane Partners pays for its listing monthly, per location, ahead of the month. The plan is not refundable once the month it covers has begun: the listing, the quote-request inbox and the analytics have been live from the first day. Months paid ahead that have not yet started are refundable on request.
A partner we suspend or whose partnership we end for something the business did is not refunded for the remainder of the period. If we end a partnership for our own reasons, we refund the unused part. The full terms are in the Partner Terms.
Approved refunds are returned to the original payment method, in the currency you paid in, within 5 to 7 business days. UPI is usually the fastest, cards take the longest because the amount has to travel back through the card network to your issuing bank. If your bank converted the payment into another currency, the rate it applies to the refund is the bank's own.
| Situation | Refundable? | Why |
|---|---|---|
| A membership after 7 days | No | The season is planned around committed members, and the access has been live the whole time |
| A membership where member benefits were used | No | The thing you bought was delivered and consumed |
Money left your account but the membership is not active. This is almost always a delayed confirmation from the bank. Our system listens to Razorpay and activates the membership on its own when the confirmation lands, usually within minutes.
Failed payments. If a payment fails, no membership is created and no charge should stand. Where a bank has held the amount, it is released automatically, normally within 5 to 7 business days. You are free to try again immediately.
There is nothing to cancel, because nothing recurs. Your Octane+ year runs its course and stops. You will never see a surprise charge from us.
If something is wrong, email us first. We answer within 2 business days and we would rather refund you than fight your bank.
Raising a chargeback on a membership you have used, without contacting us, is treated as a breach of the terms. We contest it with the payment and access records, and the account is suspended while the dispute runs.
This policy is dated 10 October 2026 and applies to every payment made on or after that date.
Still unclear?
Write to support@octanedepartment.com and a human answers. Full details are on the contact page.
The rest of the paperwork
Reading the site, posting in the public forums, adding up to two machines, joining up to three clubs, verifying a machine or simply wearing the badge do not count as using the benefits. Those are free-tier things that a membership happens to include.
After day 7, the annual pass is not refundable. The year is priced as a season: drives, events and partner slots are planned around the number of members who have committed to it.
A refunded Black membership is cancelled and the Black number lapses with it. Nothing physical has been sent inside the refund window, so there is nothing to return.
Time earned through referrals is not a payment, so there is nothing to refund. It cannot be exchanged for money or moved to another account.
If we cannot deliver
The window does not apply when the fault is ours. If the service is unavailable for a long stretch, or we remove the core benefits you paid for, or we close your account for our own reasons, we refund the unused part of your year whenever that happens.
You do not need to fill in a form or call anyone. One email is enough. If you would rather talk, the phone number is on the contact page.
If the money has not arrived after 5 to 7 business days, send us the refund reference id and we will chase Razorpay and your bank with you.
| Nothing to refund |
| Nothing is charged until a club approves |
| Unused months at the end of a year | No | You buy a year of access, not a monthly plan that can be stopped part way |
| A crew club that is already live | No | The club exists, is listed and is running |
| An account we closed for breaking the rules | No | See the Terms of Service |
| A partner plan month that has begun | No | The listing and the inbox were live from day one; see the Partner Terms |
| A suspended partner's remaining period | No | The suspension was for something the business did |
| A payment that never gave you access | Yes, in full | You did not get what you paid for |
| A duplicate charge | Yes, in full | You were charged twice for one thing |
Scroll the table sideways for every column.
We do not run partial or pro-rata refunds on a used membership year, and we do not convert a membership payment into credit toward a club fee or special access. Moving from Octane+ to Black is a new payment for the Black membership; the unused part of the Octane+ year carries into it rather than being refunded.
Duplicate payments. If you were charged twice for the same membership or the same club, we refund the extra charge in full. Tell us, or wait for us to spot it: we reconcile payments and refund duplicates without being asked. The money is back within 5 to 7 business days of the refund being filed.